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Chart CRM against billing without a BI tool

Ask for a comparison in the channel and Dash pulls both systems, matches the records, posts the chart inline, and reports how many rows it could not match rather than quietly dropping them into a clean looking total.

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9:41
#leadership 12 members
Tessa
Tessa
@Dash chart closed won in the CRM against what actually billed, by month, this year. We do not have a BI licence and I do not want one.
Dash
Dash App

Chart posted above. Both series by month, January to August.

The shape · the two lines track closely until May, then billing runs below closed won for four consecutive months, with the gap widening.

Matched 187 of 204 closed won records to a billing record. Here is what the 17 are, because the gap is mostly them:

  • 9 closed won with a start date in a later month, so they will bill, just not yet. Legitimate timing.
  • 5 billed under a different legal entity name, so the match failed on name rather than on substance. These are matched now and included.
  • 3 have no billing record at all and no future start date. These are the ones worth a look.
I have shown all 204 rather than silently dropping the 17. A clean chart here would have been a chart that hid the three.
Morgan
Morgan
The three. Same owner?
Dash
Dash App

Two of the three, yes. Both closed in the same week in June, both marked closed won, neither has a signed document attached or a billing record. That is a data quality question or a process question, and I cannot tell which from here.

Row detail is in the thread. Nothing has been changed in either system.

+ Message #leadership