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This week's exec brief.

Incidents, metric deltas, and the decisions that need a call — assembled from our own stack in two minutes.

9:41
‹ #leadership 12 members
T
Tessa 8:15 AM
@Dash give me this week's exec brief for the leadership team
Dash
Dash App 8:17 AM

Here's the exec brief sourced from Jira, HubSpot, Gong, and the support queue.

Week of Jun 24 → Jul 1, 2026

TL;DR: A customer-visible auth outage on Jun 26 dominated the week — root cause identified same-day, mitigations landed, but the incident exposed that solo on-call coverage can stall a rollback. Pipeline is healthy at $2.1M. Support backlog ticked up to 9 open items, one aging past a week on a six-figure account.

Metrics

  • Bugs resolved — this wk 4 · last wk 4 · flat
  • Bugs opened — this wk 5 · last wk 9 · ↓44%
  • P1 open — 0 · P2 open — 3
  • Support backlog — 9 items · ↑1 vs last week
  • Pipeline — $2.1M active · 16 deals · 2 moved to Negotiation this week

Wins

  • Auth hardening shipped in-window — the change that both surfaced and ultimately resolved the Jun 26 outage.
  • Root cause identified same-day with a full timeline and regression window — clean postmortem.
  • Developer SDK published for the new API tier — first external adopters already testing.
  • Enterprise-scale discovery landed this week — GC-level contact, data-warehouse integration angle, follow-up booked Jul 8.

Risks

  • Auth outage (Jun 26) — customer-visible for ~94 minutes. Mitigation landed same day but the on-call engineer was solo and couldn't self-merge — fix stalled while a live customer trial ran into the same path Monday morning.
  • Support backlog at 9 — one six-figure ARR account has had an open ticket for 7 days. Two P2 bugs are past 45-day SLA.
Needs a decision
  • Auth refactor: ship the session-management fix now, or hold for the broader infrastructure cleanup? Both can't run in parallel. — engineering lead, by next planning
  • On-call policy: formalize 2-person weekday coverage, or add a Sev-1 break-glass self-merge rule? The Jun 26 gap will recur. — eng + ops, by Friday
  • Support triage: with 9 open and a six-figure item aging, bring in contract help or run a one-week deflection sprint? — support lead + eng, by Friday
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